Credits and company setup - Transitive

Some problems stop all the stamps of a company. When this occurs, the documents wait. After you correct the cause, the documents continue automatically. You do not have to send them again.

Company waits

Title	Cause	What to do
Out of stamp credits	The company has no stamp credits.	Buy stamp credits in Settings > Billing.
Company certificate cannot be used	The certificate (CSD) is missing, expired or not valid.	Upload a valid CSD in the Fiscal settings of the company.
Company setup is incomplete	The company setup is not complete.	Complete the Fiscal settings of the company.
Company fiscal data was rejected	The SAT rejected the fiscal data of the company.	Correct the Fiscal settings of the company.
Stamping provider access failed	Transitive cannot sign in to the stamping provider.	No action. Transitive support corrects the access.
Stamping provider plan does not allow this	The plan of the stamping provider does not allow the stamp.	No action. Transitive support corrects the plan.

The timeline shows when the problem started and when the company can stamp again.

Stamp credits

Each CFDI uses a stamp credit.

Before a stamp, Transitive reserves a stamp credit. The timeline shows Stamp credit reserved.
If the stamp does not make a CFDI, Transitive releases the credit. The timeline shows Stamp credit released.

To see the credits that are available, open Settings > Billing.

Keep the company ready

Buy stamp credits before the balance is zero.
Upload a new CSD before the current CSD expires.