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A payment refers to its invoices. A credit note refers to its invoice. If CargoWise did not send a related document, Transitive shows it.

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Two views of one problem

Not received entries have a special filter in the document list.

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Send the missing document

1

Find the missing document

Open the Not received filter in the document list. Each entry shows the CargoWise reference of a missing document.
2

Send it from CargoWise

Send the missing document from CargoWise.
3

Read the result

The Not received entry changes to the document that CargoWise sent. The document that waited continues automatically.
If you cannot send the missing document, you can stamp the document that waits by hand. In some conditions, CargoWise sent the related document, but it has no CFDI. Then the status is Waiting for related documents, not Missing. No action is necessary. The document continues when the related document is stamped.

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Not received entries

You cannot do an action on a Not received entry. If a different system stamped the missing document, the entry changes to Stamped in CargoWise.