Correct the failure
1
Read the failure
Open the document. Read the title and the message of the failure.
2
Find the code
Find the failure code in Failed statuses. The page of the code
tells you what it means.
3
Read the timeline
Open Timeline. If the PAC or the SAT rejected the document, the timeline shows their code
and message.
4
Correct the cause
Do the steps on the page of the code. Usually, you correct the data in CargoWise and send the
document again. Or you stamp the document by hand.
What occurs next
- When CargoWise sends new data, Transitive examines the document again. If the data is correct, Transitive stamps it automatically.
- When you stamp the document by hand, the stamp is a new attempt on the same version.