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When Transitive cannot complete a step, it records a failure code. The code tells you what occurred and how to correct it. The code does not change. Thus, you can find it in the reference. A failure can stop the stamp, or it can show on the timeline:
  • A failure that stops the stamp changes the status to Failed. Refer to Failed statuses.
  • A failure of a cancellation or of a CargoWise delivery shows on the timeline. Refer to Timeline failures.

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After you correct the cause

  • If you correct the data in CargoWise, send the document again. Transitive examines it again and stamps it automatically.
  • If you correct the settings, the document continues automatically when it waits. Refer to Credits and company setup.
  • You can also stamp the document by hand. Refer to Stamp a document.