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A company setting stops the stamps of every document of the company. When the setting is correct, the documents continue automatically.

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Summary

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credits

Out of stamp credits The company has no stamp credits left. Add stamp credits in Settings > Billing. When you correct this, Transitive stamps the document by itself.
The company has no stamp credits. This occurs only in the live environment.
  • What to do: Buy stamp credits in Settings > Billing. The document continues automatically.
  • Guide: Credits and company setup.

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company_unbound

CargoWise company is not linked CargoWise company MXC is not linked to a fiscal profile. Link it in Fiscal profiles > Companies. When you correct this, Transitive stamps the document by itself.
The CargoWise company of the document is not linked to a fiscal profile.
  • What to do: Link the CargoWise company in Fiscal profiles > Companies. The document continues automatically.
  • Guide: Credits and company setup.

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issuer_setup_incomplete

Company setup is incomplete The company has no stamping provider organization. Complete the Fiscal settings of the company. When you correct this, Transitive stamps the document by itself.
The company settings are not complete. One of these is missing: the stamping provider organization, the CargoWise issuer code, the live key, or the legal data at the stamping provider.
  • What to do: Complete the Fiscal settings of the company. The document continues automatically.
  • Guide: Credits and company setup.

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certificate

Company certificate cannot be used The CSD of the company expired on 2026-09-30. Upload a valid certificate in the Fiscal settings of the company. When you correct this, Transitive stamps the document by itself.
The certificate (CSD) of the company is missing, expired or not valid. Or it does not agree with its private key or with the RFC of the company.
  • What to do: Upload a valid CSD in the Fiscal settings of the company. The document continues automatically.
  • Guide: Credits and company setup.

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issuer_fiscal_data_rejected

Company fiscal data was rejected The SAT rejected the legal name of the company. Correct it in the Fiscal settings of the company so it matches the Constancia de Situación Fiscal. When you correct this, Transitive stamps the document by itself.
The SAT rejected the legal name, the tax regime or the postal code of the company.
  • What to do: Compare the Fiscal settings of the company with its tax certificate (Constancia de Situación Fiscal). Correct the data. The document continues automatically.
  • Guide: Credits and company setup.

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provider_access

Stamping provider access failed Transitive could not sign in to the stamping provider. Transitive support knows about this problem and will correct it. The document stamps when support clears the block.
Transitive cannot sign in to the stamping provider.
  • What to do: No action is necessary. Transitive corrects the access. The document stamps when support clears the block.
  • Guide: Credits and company setup.

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provider_plan

Stamping provider plan does not allow this The plan of the stamping provider does not allow this stamp. Transitive support knows about this problem and will correct it. The document stamps when support clears the block.
The plan of the stamping provider does not allow the stamp.
  • What to do: No action is necessary. Transitive corrects the plan. The document stamps when support clears the block.
  • Guide: Credits and company setup.