The cancellation did not complete cancellation_not_completed
The receiver rejected the cancellation. The CFDI is still valid.
What it means
The message gives the cause. When this document asked to cancel a different document, for example a replacement that cancels its original, the message names that document.Causes
Receiver rejected
The receiver rejected the cancellation. The CFDI is still valid.
- What to do: Speak to the receiver. When the receiver agrees, cancel the CFDI again.
No answer
The receiver did not answer the repeated request (Plazo vencido). The CFDI is still valid.
- What to do: Speak to the receiver. Then cancel the CFDI again.
Refused
The stamping provider refused the request. The CFDI is still valid.
- What to do: The timeline shows the answer of the stamping provider. Correct the cause, for example the motive or the replacement. Then cancel the CFDI again.
Replacement cancelled
The replacement CFDI was cancelled before Transitive submitted this cancellation. The CFDI is still valid.
- What to do: A cancellation with motive 01 needs a valid replacement. Stamp a new replacement. Then cancel the original CFDI again.
Not received
Transitive asked to cancel invoice INV-1042. CargoWise did not send that document. That document keeps its CFDI.
- What to do: Send the related document from CargoWise.
Not stamped
Transitive asked to cancel invoice INV-1042. That document has no CFDI. That document keeps its CFDI.
- What to do: No action is necessary. A document without a CFDI has nothing to cancel.
Not issued by Transitive
Transitive asked to cancel invoice INV-1042. Transitive did not issue its CFDI. That document keeps its CFDI.
- What to do: Cancel the CFDI in the system that stamped it.
More than one valid CFDI
Transitive asked to cancel invoice INV-1042. That document has more than one valid CFDI. That document keeps its CFDI.
- What to do: Open the related document. Find the CFDI that must not exist, and cancel it. Then cancel the related document again.