> ## Documentation Index
> Fetch the complete documentation index at: https://docs.transitive.app/llms.txt
> Use this file to discover all available pages before exploring further.

# The SAT rejected the invoice balance

> The SAT rejected the balance of an invoice in a payment complement.

Code `payment_balance_rejected`. The status is **Failed**.

> This payment applies 1200.00 to INV-1042, but the balance before this payment is 800.00. Fix it in CargoWise and resend the document, or stamp it by hand.

## What it means

A <Tooltip tip="Payment complement. A CFDI that records a payment on a PPD invoice.">REP</Tooltip> shows the balance of each invoice before the payment. The SAT rejected the payment. The timeline shows the code and the message from the provider.

## Cases

### The payment is more than the balance

The amount of the payment is more than the balance of the invoice before the payment.

### The balance or the payment is zero or less

> This payment applies 1200.00 to INV-1042, with a balance before this payment of 0.00. The SAT needs both to be more than zero. Fix it in CargoWise and resend the document, or stamp it by hand.

The balance before the payment must be more than zero. The amount of the payment must also be more than zero.

## How to correct it

Make sure that the earlier payments on the invoice in CargoWise are correct. Then make the payment amount equal to or less than the balance that remains.


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