> ## Documentation Index
> Fetch the complete documentation index at: https://docs.transitive.app/llms.txt
> Use this file to discover all available pages before exploring further.

# transitive_error

> Transitive could not complete a step. The cause is not in your data.

When it stops a stamp, the status is **Failed**. When it stops a cancellation or a CargoWise delivery, it shows on the timeline.

> **Transitive could not complete this step** `transitive_error`
>
> Transitive tried 3 times to stamp this document. The stamping provider did not answer or had no record of the request. Nothing was stamped and no credit was used. Press Stamp again. Transitive support knows about this problem and will correct it.

## What it means

Transitive support gets an alert for each of these failures and corrects the cause. No action is necessary from you, unless the message tells you to do an action.

## Causes

### Stamping provider not available

> Transitive tried 3 times to stamp this document. The stamping provider did not answer or had no record of the request. Nothing was stamped and no credit was used. Press Stamp again. Transitive support knows about this problem and will correct it.

* **What to do:** Press **Stamp** again.

### Request refused by the stamping provider

> The stamping provider refused the request that Transitive built. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Request cancelled by the stamping provider

> The stamping provider cancelled the request before it was stamped. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### SAT refused a calculated value

> The SAT refused a value that Transitive calculates. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### SAT rule not known

> The SAT refused the document, and Transitive could not tell which value it refused. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Document not readable

> Transitive could not read this CargoWise document. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Processing failed

> Transitive could not process this document. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Records do not agree

> The records of Transitive for a related document do not agree (invoice INV-1042). Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Cancellation not submitted

> Transitive could not submit the cancellation. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### CargoWise not reachable

> Transitive could not deliver the file to CargoWise. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### CargoWise delivery not confirmed

> Transitive could not confirm that CargoWise received the file. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### CargoWise delivery not set up

> Transitive has no CargoWise delivery set up for this company. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Delivery file not prepared

> Transitive could not prepare the stamped file for CargoWise. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Cancellation not registered

> The SAT has no request registered for the cancellation that Transitive submitted, so the CFDI is still valid. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Cancellation receipt not available

> The SAT shows the CFDI cancelled, but the stamping provider holds no cancellation receipt (acuse) because it did not register the request. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.

### Failure not classified

> Transitive could not classify this failure. Transitive support knows about this problem and will correct it.

* **What to do:** No action is necessary.


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