> ## Documentation Index
> Fetch the complete documentation index at: https://docs.transitive.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix connection problems

> What to do when the assistant cannot connect to Transitive.

## Problems

| What you see | What to do |
| - | - |
| Your chat app has no option to add a custom connector. | Your plan or your administrator does not allow custom connectors. Ask your administrator. |
| **Authorization failed.** This authorization link is invalid or expired. | Return to the chat app and connect again. |
| **Authorization unavailable.** We couldn't reach the sign-in service. | Wait a short time and try again. |
| The chat app says the server is not enabled for the organization. | The service is not enabled for your organization. Contact the Transitive team at [support@transitive.app](mailto:support@transitive.app). |
| The chat app says that authentication is required. | Disconnect the connector. Connect again and sign in. |
| The chat app says that there are too many requests. | Wait one minute and try again. |
| The assistant answers with no data. | Make sure that you selected the correct organization on the **Allow** page. |

## Connect again

<Steps>
  <Step title="Remove the connector">
    Remove Transitive from the connector settings of your chat app.
  </Step>

  <Step title="Add it again">
    Follow the steps for [Claude](/assistants/claude), [ChatGPT](/assistants/chatgpt) or
    [Gemini](/assistants/gemini).
  </Step>
</Steps>

## Get help

Select **Help** at the top of this site to contact Transitive.


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